I am more than pleased to have Hostmonster. I get immediate help when I need it, and a lot of help is available. A tad bit more but I get more back as well. No outages, no nasty thing thrown in my direction by them. If there is a planned outage, I get information in advance, if something isn't working, I get a notification and if I panic and either call or email them at 1 in the morning on a Saturday , I get a human right now.