You just proved my point. Who wants to wait 3-5 business days and still not get your phone call answered? They are cutting back on personnel in their Customer Service/Tech Dept. and cannot handle effective and timely communications with their customers. You want to put up with that, then be my guest, but I won't. You are LETTING them give you poor customer service. Good luck! Remember that SERVICE is the key word here. They don't dictate that, YOU do! You need to demand better Customer Service or you are a door mat for these idiots!