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Weather Software => WeatherLink/weatherlink.com by Davis Instruments => Topic started by: erjeetje on April 27, 2011, 12:52:02 PM

Title: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 27, 2011, 12:52:02 PM
Hello guys,

I'm new here and I hope you can help me with a problem.
Earlier I had Weatherlink 5.9.2 running on a computer with Windows XP, without any problems.
Now, since last friday, I have a new computer with Windows 7 Home Premium 64-bit.
I installed Weatherlink 5.6 from the installation-cd and after that I installed v5.9.2. Then I restored my stationsdata from my backup, so I can look back to all my data. The problem is to download the data from my VP2-console. I use a serial to USB adapter, but Weatherlink says no station is found. I was adviced to download and install Prolific USB driver 1.30 PL2303, so that is wat I have done. Now Weatherlink will find a VP2-station, but only once when I just turned my computer on. When I try to download data a second time Weatherlink says again that no station was found. So I only can download data from the VP2 one time when the computer is just turned on and I started up my Weatherlink.

I have profiles in my Weatherlink to download the data and upload to the internet every 15 minutes, but it doesn't download anymore after that first time.

What am I doing wrong? Or do I have the wrong USB-driver?
I hope someone can help me, because on the Dutch forums I haven't got the right solution.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: jay_hoehn on April 27, 2011, 01:45:50 PM
What about just installing a serial card in the computer?  Forget the extra bit of hardware.(serial to USB adapter)

Jay
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 27, 2011, 03:21:29 PM
... When I try to download data a second time Weatherlink says again that no station was found.

Please describe exactly, step-by-step, what you do, when you "try to download data a second time". 
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 27, 2011, 03:48:35 PM
... When I try to download data a second time Weatherlink says again that no station was found.

Please describe exactly, step-by-step, what you do, when you "try to download data a second time". 

First of all my settings in Weatherlink: "Setup - Communications Port", it is set on "serial" on COM3.
When I put my computer on and start up Weatherlink, I can also go to "Setup - Communications Port". When I click on "Test" it says that a Vantage Pro is found. But when I click on "Test" a second time (for example 5 minutes later or so) it says "no station could be found".
The same will happen when I click on the button "download the weather station". The first time I start up Weatherlink after I put my computer on, then I can just download all date from the VP2 to Weatherlink. But when I want to download the weather station a second time, for example a few minutes or hours later, it says "Computer gave up waiting for response from station. Check port setting and connection.".

So, when I test the serial port or download the weather station for the first time after I put on my computer, Weatherlink says there is a VP2 connected. And when I want to test the serial port or download the weather station a few minutes of hours later, there is no station found anymore. That's a little strange I think.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 27, 2011, 04:14:06 PM
Yes, I understood all of that from your first posting.  But you still didn't describe exactly, step-by-step, what you do, when you "try to download data a second time". 

Is WeatherLink still running, and you just start from the main screen?  Or do you start WeatherLink a second time?  Exactly what buttons do you click?  Step by step.

What happens if you just start WeatherLink and let it run, and don't try to manually download anything? 

You said: "I have profiles in my Weatherlink to download the data and upload to the internet every 15 minutes, but it doesn't download anymore after that first time." - so, if you just start WeatherLink does it download ONCE and then not again?  Or what?  What error messages are in the log, in that case?

And (different subject) - what folder is WeatherLink installed in, on your new computer?
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: pinto on April 27, 2011, 04:52:02 PM
And check Windows does not shut off usb to save power
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: jruys on April 27, 2011, 10:24:26 PM
Like pinto said, it may be the OS "saving" power by turning your USB device off.  Here is a link to make turn this feature off: http://www.ehow.com/how_6818080_turn-port_s-power-save-option.html
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 28, 2011, 01:59:16 AM
Like pinto said, it may be the OS "saving" power by turning your USB device off.  Here is a link to make turn this feature off: http://www.ehow.com/how_6818080_turn-port_s-power-save-option.html

But also my printer, keyboard and mouse are USB, I don't have problems with that. This evening I will try the feature you mentioned. Thanks for that.

@dalecoy:
Weatherlink is installed on the root C:\Weatherlink
It don't make a difference Weatherlink running all day, or Weatherlink to close and open again. I just can download data once, when I started up my pc. When I want to download data again, I have to start up my pc again.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 28, 2011, 12:43:55 PM
Perhaps there is a language problem - I hope the USB advice helps.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 28, 2011, 01:10:37 PM
Like pinto said, it may be the OS "saving" power by turning your USB device off.  Here is a link to make turn this feature off: http://www.ehow.com/how_6818080_turn-port_s-power-save-option.html

Unfortunately it didn't solve the problem. I have the USB power save option turned out, but I still have the same problem.
I also tried to put the USB-device at an other USB-port. The Prolific USB-driver changed from COM3 to COM4. So I set the serial port in Weatherlink also from COM3 to COM4, but I have exactly the same problems. After I turned on my pc I can only download the data from the weather station one time in Weatherlink. After that Weatherlink cannot find any weather station anymore untill I start up my pc again.
This is very frustrating, obviously no one have the solution for my problem, or it is an unknown problem.

@dalecoy:
A step-by-step description...
* I put on my pc
* I start up Weatherlink (and it will be on whole day)
* I click on the icon "download the weather station"
* All the data is downloading from the VP2 into Weatherlink
* After some time (for example serveral minutes of some hours later) I click on the "download the weather station" again.
* I'll get the message "Computer gave up waiting for response from station. Check port setting and connection".
* When I go to "Setup - Communications Port" to check the connection (serial COM3) by clicking the button "Test" I'll get the message "No station could be found. Try once more to make sure".
* To download data from the weather station again I have to start up my pc again. After that it's the same story as I mentioned above.

I think there is a conflict somewhere, but I don't know where to seek.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: Bushman on April 28, 2011, 01:45:34 PM
The next timne it hangs, check the device driver control panel and see if there is either  a red X or a yellow (!) on the com port.  It may be an issue with the WQL driver and your cable.

Another thing to try is using another program that accesses the COM port.  See if it hangs.

Can you try another cable (is your current cable a cheap  Chinese knock-off?)
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 28, 2011, 01:59:22 PM
OK, thanks for the step-by-step.

You have said: ""I have profiles in my Weatherlink to download the data and upload to the internet every 15 minutes,"

So, please try the following:

From: A step-by-step description...
* I put on my pc
* I start up Weatherlink (and it will be on whole day)
* Do Not Do this:  I click on the icon "download the weather station"

Instead, wait 45 minutes.  Tell us what (if anything) was uploaded to the internet, and also post a "clip" of what the WeatherLink log file indicates for the times between step 2 above, and the end of the 45 minutes.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 28, 2011, 02:14:16 PM
This is on my log-file:
28-04-11 20:08 (Lemmer) Unable to upload Data Upload Profile(s) 1  because of errors. See error messages below.
 28-04-11 20:08 (Lemmer) Error reading data from the Station.
 28-04-11 20:08 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 20:07 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 20:04 (Lemmer) Unable to upload Data Upload Profile(s) 2  because of errors. See error messages below.
 28-04-11 20:04 (Lemmer) Error reading data from the Station.
 28-04-11 20:04 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 19:23 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 28-04-11 19:22 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 19:19 (Lemmer) Unable to upload Data Upload Profile(s) 2  because of errors. See error messages below.
 28-04-11 19:19 (Lemmer) Error reading data from the Station.
 28-04-11 19:19 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 19:08 (Lemmer) Unable to upload Data Upload Profile(s) 1  because of errors. See error messages below.
 28-04-11 19:08 (Lemmer) Error reading data from the Station.
 28-04-11 19:08 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 19:07 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 19:04 (Lemmer) Unable to upload Data Upload Profile(s) 2  because of errors. See error messages below.
 28-04-11 19:04 (Lemmer) Error reading data from the Station.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: Bushman on April 28, 2011, 02:19:04 PM
You could try something like this:  http://www.windows7download.com/win7-com-port-stress-test/lzybyxpj.html
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 28, 2011, 02:44:20 PM
At 12:59 (my time zone) , I posted the following instructions:


You have said: ""I have profiles in my Weatherlink to download the data and upload to the internet every 15 minutes,"

So, please try the following:

From: A step-by-step description...
* I put on my pc
* I start up Weatherlink (and it will be on whole day)
* Do Not Do this:  I click on the icon "download the weather station"

Instead, wait 45 minutes.  Tell us what (if anything) was uploaded to the internet, and also post a "clip" of what the WeatherLink log file indicates for the times between step 2 above, and the end of the 45 minutes.

15 minutes later, you posted the following 1 hour of log entries:

This is on my log-file:
28-04-11 20:08 (Lemmer) Unable to upload Data Upload Profile(s) 1  because of errors. See error messages below.
 28-04-11 20:08 (Lemmer) Error reading data from the Station.
 28-04-11 20:08 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 20:07 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 20:04 (Lemmer) Unable to upload Data Upload Profile(s) 2  because of errors. See error messages below.
 28-04-11 20:04 (Lemmer) Error reading data from the Station.
 28-04-11 20:04 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 19:23 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 28-04-11 19:22 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 19:19 (Lemmer) Unable to upload Data Upload Profile(s) 2  because of errors. See error messages below.
 28-04-11 19:19 (Lemmer) Error reading data from the Station.
 28-04-11 19:19 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 19:08 (Lemmer) Unable to upload Data Upload Profile(s) 1  because of errors. See error messages below.
 28-04-11 19:08 (Lemmer) Error reading data from the Station.
 28-04-11 19:08 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 19:07 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 19:04 (Lemmer) Unable to upload Data Upload Profile(s) 2  because of errors. See error messages below.
 28-04-11 19:04 (Lemmer) Error reading data from the Station.


I'm sorry I won't be able to continue this discussion.  I hope that someone else can help you.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 28, 2011, 03:19:47 PM
15 minutes later, you posted the following 1 hour of log entries:

I'm sorry I won't be able to continue this discussion.  I hope that someone else can help you.

I'm sorry, I thought it would not make any difference to post the log-file directly. I want to go too fast.
I will restart my pc now and turn Weatherlink on. After about 45 to 60 minutes I will post the log-file again.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 28, 2011, 04:30:37 PM
About an hour ago I restarted my pc and Weatherlink. After that, I waited an hour and this is the log-file now:

 28-04-11 22:23 (Lemmer) Unable to upload Data Upload Profile(s) 1  because of errors. See error messages below.
 28-04-11 22:23 (Lemmer) Error reading data from the Station.
 28-04-11 22:23 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 22:22 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 22:19 (Lemmer) Unable to upload Data Upload Profile(s) 2  because of errors. See error messages below.
 28-04-11 22:19 (Lemmer) Error reading data from the Station.
 28-04-11 22:19 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 22:08 (Lemmer) Unable to upload Data Upload Profile(s) 1  because of errors. See error messages below.
 28-04-11 22:08 (Lemmer) Error reading data from the Station.
 28-04-11 22:08 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 22:07 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 22:04 (Lemmer) Unable to upload Data Upload Profile(s) 2  because of errors. See error messages below.
 28-04-11 22:04 (Lemmer) Error reading data from the Station.
 28-04-11 22:04 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 21:53 (Lemmer) Unable to upload Data Upload Profile(s) 1  because of errors. See error messages below.
 28-04-11 21:53 (Lemmer) Error reading data from the Station.
 28-04-11 21:53 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 21:52 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 21:49 (Lemmer) Unable to upload Data Upload Profile(s) 2  because of errors. See error messages below.
 28-04-11 21:49 (Lemmer) Error reading data from the Station.
 28-04-11 21:49 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 21:38 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 28-04-11 21:37 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 21:34 (Lemmer) Unable to upload Data Upload Profile(s) 2  because of errors. See error messages below.
 28-04-11 21:34 (Lemmer) Error reading data from the Station.
 28-04-11 21:34 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 28-04-11 21:22 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 28-04-11 21:22 Downloaded Lemmer ok.

Profile 1 is set to download the data 7 minutes past the hour (every 15 minutes) and upload it to my site.
On http://members.home.nl/rj.am/meteo.html?http://members.home.nl/rj.am/lemmerlive/lemstervaart/live.html you can see the result of the upload of profile 1 at 21.38.

Profile 2 is set to read the data 3 minutes past the hour (every 15 minutes) and upload it to a Dutch weathersite
On http://www.hetweeractueel.nl/weer/lemmer/actueel/ you can see the result of the upload of profile 2 at 20.35 (after I downloaded the data manually, before I restarted my pc)

You also can see on the log that Weatherlink downloaded the weather station just once (after the restart of the computer), after that it gave errors when downloading the weather data from the weather station.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 28, 2011, 06:02:04 PM
OK, that was simple.

Now, what is your serisl-to-USB adapter.  Brand, model, manufacturer, all the information you know, including the internal device information if you know how to get that using the Windows Device Manager.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: Bushman on April 28, 2011, 06:07:07 PM
Profile 1 worked twice - at 21:22 and 21:38.  Then it died. 
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 28, 2011, 10:45:42 PM
Profile 1 worked twice - at 21:22 and 21:38.  Then it died. 

Yes - very strange, particularly with the intervening failure for Profile 2.  The interval is too short to be due to Windows automatically reducing power, though.

I'm currently leaning toward a driver problem - although there are a few other possibilities.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: Bushman on April 28, 2011, 11:18:32 PM
The Prolific drivers are pretty solid.  Could be a bad/chaep/offbrand cable though.  It is not a Win7 issue IMHO.  I'd say cable.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 29, 2011, 02:01:45 AM
OK, that was simple.

Now, what is your serisl-to-USB adapter.  Brand, model, manufacturer, all the information you know, including the internal device information if you know how to get that using the Windows Device Manager.

Whoops, I don't know if I can get that information. Now I'm at work, but tonight I'll try to find the right information.
Maybe the serial-USB cable is not Windows 7 proof?

Profile 1 worked twice - at 21:22 and 21:38.  Then it died.  

Yes - very strange, particularly with the intervening failure for Profile 2.  The interval is too short to be due to Windows automatically reducing power, though.

I'm currently leaning toward a driver problem - although there are a few other possibilities.

I have turned the USB power saving option out in Windows Control Panel. So that should not be a problem anymore.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 29, 2011, 09:57:23 AM
The Prolific drivers are pretty solid.  Could be a bad/chaep/offbrand cable though.  It is not a Win7 issue IMHO.  I'd say cable.

...yes, if it's a Prolific chip in the adapter, and if the latest driver version was used. 

There have also been a few reports of USB problems that were fixed by a BIOS update - we don't have any details of erjeetje's computer.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: Bushman on April 29, 2011, 10:28:32 AM
The OP's driver is the latest Prolific driver for W7, but who knows wht the cable is?
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 29, 2011, 01:27:28 PM
The OP's driver is the latest Prolific driver for W7, but who knows wht the cable is?

Indeed I had the latest Prolific driver for W7 downloaded en installed.
I don't know what cable it is. It has no name on it, so it's unknown for me. I also cannot find any name of brand, manufacturer or model.

I tried what should happen when I deleted the Prolific driver. But after that I started up Weatherlink and clicked the button "download the weather station". This message appeared: "Weatherlink tried to open a com port that doesn't exist on this system. Please examine your Com Port settings.".
So it do make a difference if I have the Prolific driver installed or not.

Now I'll try to buy a new serial to USB cable with driver in a shop here. I want to know what happens than.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: Bushman on April 29, 2011, 01:45:16 PM
What driver did you use on Windows XP?  If you buy a new cable, be sure there is a Windows 7 driver for it.  It should cost 10-15 Euros, max.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 29, 2011, 02:20:09 PM
What driver did you use on Windows XP?  If you buy a new cable, be sure there is a Windows 7 driver for it.  It should cost 10-15 Euros, max.

I don't know what driver I used on Windows XP. I'll hope to start up my old computer again. The drive was crashed and is unstable now. But I'll try to start up my old pc to check-up.
I just bought a serial to USB cable in the computershop. I tried to connect, but this new cable won't do anything. It was a ICIDU C-707607 cable and it costs 30 (!) Euro's. The cable didn't work with and without Prolific driver. Maybe I can try to buy a new cable at the internet with a good driver on an installation-cd.
Which cable do you recommend to buy? Maybe I can try something out. If it doesn't work, we know it's not the cable.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 29, 2011, 02:48:27 PM
ICIDU apparently doesn't support that cable on a Windows 7 OS - but you could try their Vista 64-bit driver at http://www.icidu.com/productdownloads/C-707607/drivers/C-707607%20Driver%20Vista%20-%207%2064%20bits.zip  [If that link doesn't work, select it from http://www.icidu.com/index.php/cables/computer/usb-to-serial-cable-1-8m.html]

Many manufacturers do not list Windows 7 support, but Vista drivers usually work - however, you sure paid a lot for that adapter.

If you decide to purchase elsewhere, or from the internet, the Prolific-branded adapters work fine, and you already have the driver installed.  Here's an example from eBay:  http://cgi.ebay.com/Prolific-USB-Serial-9-pin-DB9-RS-232-Adapter-Cable-/220756206734?pt=LH_DefaultDomain_0&hash=item336618648e
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 29, 2011, 03:26:17 PM
I just brought the ICIDU cable back to the shop.
I think I will order that Prolific cable you mentioned. Unfortunately I can't buy it in Europe, only at the States, so it will take some days before I'll have it. But it's worth trying.
Do we have to wait till I have the cable here, or can we try some other things in the meanwhile?
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 29, 2011, 03:55:45 PM
Well, we could try to make sure that your computer has the latest firmware (BIOS) for its motherboard.  Do you know how to do that?  If not, what's the brand and model of the computer?

Or, with more difficulty, we could try to find out what the brand and model of the USB adapter that you have, is.  Are you comfortable using "Device Manager"?
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 29, 2011, 04:12:26 PM
I'm afraid we are going deeper into the system now, but I want to try.
Tomorrow I also try to start up my old pc, maybe I can find the USB driver I was using before.

Below you can find some data of my pc:
Acer Aspire X3400 (P/N: PT.SE2E2.183)
Bios: P01-B1
CPU: AMD Athlon II X2 220 dual-core processor

I'll see if I can into the BIOS to have some more information.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 29, 2011, 04:19:39 PM

Below you can find some data of my pc:
Acer Aspire X3400 (P/N: PT.SE2E2.183)
Bios: P01-B1
CPU: AMD Athlon II X2 220 dual-core processor


The latest BIOS is P01.B3 - it wouldn't hurt to install it.  I doubt that it will fix your problem, but there's a chance.

http://support.acer.com/us/en/product/default.aspx?modelId=2219
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 29, 2011, 04:37:04 PM

Below you can find some data of my pc:
Acer Aspire X3400 (P/N: PT.SE2E2.183)
Bios: P01-B1
CPU: AMD Athlon II X2 220 dual-core processor


The latest BIOS is P01.B3 - it wouldn't hurt to install it.  I doubt that it will fix your problem, but there's a chance.

http://support.acer.com/us/en/product/default.aspx?modelId=2219


I just downloaded the file, but I'm a little scared to do this. What if it's going wrong?
And does it matted that I have installed a Dutch version of Windows 7, or doesn't that make a difference for updating the bios?

It's 10.30 pm right now, so for me it's time to go to my bed (my kids will be awake about 6.30 am  :? ). Tomorrow I'll maybe try to update the bios. I'll also order that USB cable of Prolific you mentioned. Maybe that will work it out.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 29, 2011, 04:50:15 PM
Version or language of OS shouldn't matter.

I've never personally updated an Acer BIOS, so I can't comment on how to do it, or "what if".
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: Bushman on April 29, 2011, 06:22:36 PM
I would not bother updating the BIOS for a simple put level update.  You could brick the  PC.   Daughter has an Acer running a lower version and it handles all manner of devices.

http://www.dealextreme.com/p/serial-rs232-to-usb-adapter-707  is a Prolific based Serial-USB adapter.  Gives you an idea of what they should cost.  :)

I would think a decent computer shop in the Netherlands should handle one of the brand names?
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on April 30, 2011, 02:37:58 AM
I would not bother updating the BIOS for a simple put level update.  You could brick the  PC.   Daughter has an Acer running a lower version and it handles all manner of devices.

http://www.dealextreme.com/p/serial-rs232-to-usb-adapter-707  is a Prolific based Serial-USB adapter.  Gives you an idea of what they should cost.  :)

I would think a decent computer shop in the Netherlands should handle one of the brand names?

I ordered the adapter you mentioned. It was about 5 euro's and shipping was free! It will take about 5 days to arrive here.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: Bushman on April 30, 2011, 10:40:28 AM
I hope it works for you.  Keep us posted.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on April 30, 2011, 10:56:35 AM
Yes, I absolutely agree that the adapter is the logical candidate, and that (unfortunately) you should wait for its arrival. 

[You just asked if there is anything else we could try, and I mentioned a couple of other things that might be tried - but I think waiting would be best]
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on May 01, 2011, 09:22:08 AM
I just installed Weather Display to see what happens with the connection. Well, Weather Display is receiving data realtime from the VP2. I set Weather Display to use COM3 and it works.
With this in mind, could it be that the problem is in Weatherlink and not in the cable or the driver?
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on May 01, 2011, 10:11:15 AM
I just installed Weather Display to see what happens with the connection. Well, Weather Display is receiving data realtime from the VP2. I set Weather Display to use COM3 and it works.
With this in mind, could it be that the problem is in Weatherlink and not in the cable or the driver?

There are many things that usually are not the problem, and WeatherLink is one of those.  So, I didn't suggest trying that earlier.  But it won't hurt to try.

I suggest you first uninstall WeatherLink, then read the directions at http://www.davisnet.com/support/weather/software_sftwr.asp and download the latest version, unplug your USB cable, reboot the computer, and install the latest version.  Follow the instructions as the installation proceeds.

Of course, let us know if that fixes the problem.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on May 01, 2011, 11:26:27 AM
I updated to Weatherlink 5.9.3 the way you mentioned, but unfortunately it don't make a difference.
For now I'll wait for the new serial-USB cable to arrive and then we will try again.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on May 03, 2011, 01:47:35 PM
I was wondering what should happen when I use the "Bulletin" and "strip charts", because that's a "live"-connection with the console.
Well, you can see at this screenshot (http://members.home.nl/rj.am/tijdelijk/weatherlink-screenshot.jpg) what I mean. The bulletin and strip charts are on my screen for about 30 minutes till I made the screenshot. Weatherlink is getting live data from the console. Also the upload to the internet is doing well. So the connection with the console can be made.

The log shows the following messages:
 03-05-11 19:37 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 03-05-11 19:37 (Lemmer) No new data to download.
 03-05-11 19:33 (Lemmer) Upload of Data Upload Profile(s) 2  completed OK.
 03-05-11 19:22 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 03-05-11 19:22 (Lemmer) No new data to download.
 03-05-11 19:18 (Lemmer) Upload of Data Upload Profile(s) 2  completed OK.
 03-05-11 19:07 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 03-05-11 19:07 (Lemmer) No new data to download.
 03-05-11 19:06 (Lemmer) No new data to download.

That it says "No new data to download" is very logical, because tha data has already been downloaded by the live-connection of the bulletin and live charts.
Now I don't get it at all. Why is it possible to "download" the live data by the bulletin for real-time, but not when I click the "download the weather station" button. It seems very strange to me. Do you understand what I mean?

And after I closed the bulletin and strip charts (at 20:05) I waited several minutes to see what would happen with the profiles. Then there was no response anymore from the console. See the log below:
 03-05-11 20:09 (Lemmer) Unable to upload Data Upload Profile(s) 1  because of errors. See error messages below.
 03-05-11 20:09 (Lemmer) Error reading data from the Station.
 03-05-11 20:09 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 03-05-11 20:07 (Lemmer) Computer gave up waiting for response from station.  Check port setting and connections.
 03-05-11 20:03 (Lemmer) Upload of Data Upload Profile(s) 2  completed OK.
 03-05-11 19:52 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 03-05-11 19:52 (Lemmer) No new data to download.
 03-05-11 19:48 (Lemmer) Upload of Data Upload Profile(s) 2  completed OK.
 03-05-11 19:37 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 03-05-11 19:37 (Lemmer) No new data to download.
 03-05-11 19:33 (Lemmer) Upload of Data Upload Profile(s) 2  completed OK.
 03-05-11 19:22 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 03-05-11 19:22 (Lemmer) No new data to download.
 03-05-11 19:18 (Lemmer) Upload of Data Upload Profile(s) 2  completed OK.
 03-05-11 19:07 (Lemmer) Upload of Data Upload Profile(s) 1  completed OK.
 03-05-11 19:07 (Lemmer) No new data to download.
 03-05-11 19:06 (Lemmer) No new data to download.

I had to restart my computer again to get a connection with the console. After closing the bulletin and strip charts I only could restart them by restarting the computer again.
It's weird weather software.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on May 03, 2011, 02:41:20 PM
Interesting test, and yes, I understand what you mean.

As I understand the way WeatherLink works (if I'm right), with the Bulletin (or other continuous displays) running, the software keeps the connection to the console open ("looping").  However, if a continuous display is not running, then the software probably closes the connection after the regular download operation.

If the software closes the connection, and then can't open the same connection again, that would be exactly the problem that you initially reported.  Perhaps WeatherDisplay software also does not close the connection, so that's why it works?

I'm still guessing that you have a USB adapter that is not compatible with the driver that you have loaded.  That could cause exactly this set of symptoms.

Thanks for adding one more test to the set of diagnostics that I try to remember.
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on May 03, 2011, 03:26:54 PM
I also tried Virtual Weather Station. Both Weather Display (WD) and Virtual Weather Station (VWS) are "live"-connected to the console. So that is why they are doing well. Indeed when I have the bulletin opened in Weatherlink it leaves the connection open between the console and the computer. I'll think we now have to wait till the new adapter arrives. But I thought it was worth the try about the bulletin/strip chart. Now we know something more about the connection. I'll keep you informed...
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: erjeetje on May 12, 2011, 02:24:56 PM
Today I received the cable I ordered. It seems to be the right solution for my problem. I replaced the old cable for the new one and Weatherlink is recognizing the weather station without any loss of connection. When I let Weatherlink run and try to download the weather data several times, I got no mistakes. So the problem seems to be solved.

Since several days I'm using Cumulus also and I think I keep using Cumulus, because I like it more than Weatherlink. But for continuing my historical data I will use Weatherlink also.

Thank you guys for solving the problem!
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: Bushman on May 12, 2011, 02:33:40 PM
Awesome!  Glad we could help!
Title: Re: Weatherlink/VP2 download data problems in Windows 7
Post by: dalecoy on May 12, 2011, 02:50:31 PM
Im still guessing that you have a USB adapter that is not compatible with the driver that you have loaded.  That could cause exactly this set of symptoms.

I'm happy that getting a USB adapter that matched the driver, fixed the problem.