Topic: Data to WL.com stops

[m77]

I have noticed that when the network is down at my place I work, our vantage vue ceases to send data to WL.com

I believe this to be so as this morning I tried to log into my work email and it failed, suggesting the network was down. The WL web page summary says "data last sent at ..." And then the same time as when I tried to check my email. Putting two and two together I guess the network was down (??)

Anyway, usually I switch off the console and switch it back on again which usually re initiates it to push data to WL.com

My question is: is there a way to remotely re start the console as I have to be physically at my work place to do this. Not really the idea of WL ip.

I am guessing the answer is "no" but any other solutions?

I run no other software now, just WLip to WL.com and also WU.

Thanks.

[dalecoy]

Anyway, usually I switch off the console and switch it back on again which usually re initiates it to push data to WL.com

Please describe exactly how you switch off the console.

[m77]

It's probably batteries out. Ac lead out. Wait few mins. Batteries and ac in. Go through set up.

[dalecoy]

It's probably batteries out. Ac lead out. Wait few mins. Batteries and ac in. Go through set up.

There's no (practical) way to do that remotely.

However, I don't think it would fix your "problem", either.

[ValentineWeather]

You could use Teamviewer from work if they allow or cell phone app and log into your router through PC connected to same router and do a reboot. If you don't have a PC running there are other methods like router remote management features on many routers.
You're best off finding out why it keeps losing connection but last resort rebooting router should also re-connect weather link.

[dalecoy]

You could use Teamviewer from work if they allow or cell phone app and log into your router through PC connected to same router and do a reboot. If you don't have a PC running there are other methods like router remote management features on many routers.
You're best off finding out why it keeps losing connection but last resort rebooting router should also re-connect weather link.

I seriously doubt that m77 is allowed to log into the router(s) on his school's network.

[SlowModem]

I seriously doubt that m77 is allowed to log into the router(s) on his school's network.

That is what I was thinking.  It would require outside access.

[BigOkie]

You could use Teamviewer from work if they allow or cell phone app and log into your router through PC connected to same router and do a reboot. If you don't have a PC running there are other methods like router remote management features on many routers.
You're best off finding out why it keeps losing connection but last resort rebooting router should also re-connect weather link.

I've been using Chrome remote desktop here lately and it's worked pretty well.

[dalecoy]

I have noticed that when the network is down at my place I work, our vantage vue ceases to send data to WL.com

I believe this to be so as this morning I tried to log into my work email and it failed, suggesting the network was down.

A.  If the "network is down", then nobody can remotely log into a router.

B.  School teachers are seldom given permission to log into network routers.

[m77]

Correct on all fronts. Thanks for the ideas.
I do not and will not have permission to get those permissions.

The network is usually back up within an hour or so but the console no longer sends to WL.com but still logs the data ok.

I don't have a pc running (and don't want one running). 

Is there a way I can reboot with the network back up?
Perhaps using WL software from home? Can this reboot it?

[dalecoy]

Is there a way I can reboot with the network back up?

No.

The network is usually back up within an hour or so but the console no longer sends to WL.com but still logs the data ok.

That's what you need to get fixed.  It is not "good behavior".  The fix may require the cooperation/assistance of the "network folks" there.  And perhaps more help from the folks in this forum who have actual experience with the WLIP - which I do not have.

The first question I would ask is whether you have a static IP address or a dynamic IP address.

[m77]

Thanks Dalecoy.
I have a static IP address that I fixed using the admin screen when I typed in the IP address into a browser.

Any ideas anyone?

[dalecoy]

I still suggest you solicit help from your network support folks.

One more test you can perform:  With the network working and WLIP properly uploading data: 
Disconnect the cable that connects the WLIP to the network. (either end).
Wait an hour.
Reconnect the cable.
Wait an hour.
Report the results. (i.e., does the WLIP re-start uploading?)

[m77]

I will contact the tech team who may not want to get involved with the console but worth an ask.

I will also test the cable idea. What would results either way means Dalecoy?

Thanks again

[dalecoy]

I will also test the cable idea. What would results either way means Dalecoy?

Roughly:
If it doesn't re-start, then the problem is likely with the WLIP, and you can work on resolving that.
If it does re-start, then the problem is likely with the network (or how it fails, or how it restarts), and there's not much you can do without the help of the network folks.

Note: I have no personal experience with the WLIP, so I am assuming that it will "normally" reconnect if a "normal" network fails and comes back.  I would really like to have somebody here confirm that's the usual behavior of the WLIP. 

[m77]

Excellent. Thank you Dalecoy. I recognise the small print that you add but your experience of these matters is still more than mine!

I will try the cable tomorrow and report back.

I was thinking contacting WL by phone tonight to see if they have any ideas.

Thanks.

[m77]

Just spoke to Davis.

When the nework goes down you do have to take the power from the console and re start it.
There is no way to do this remotely.

Shame and a pain in the posterior.

[Beaudog]

I think one of these could be made to work

http://www.aliexpress.com/popular/telephone-controlled-switch.html

[dalecoy]

Just spoke to Davis.

When the nework goes down you do have to take the power from the console and re start it.
There is no way to do this remotely.

Shame and a pain in the posterior.

That does not agree with my experience in the IT industry and with other (similar) IP appliances (and especially with static IP addresses).  Also, nothing in the Davis documentation says this.

I'd like you to still go ahead with the "disconnect" test, if you have the time and inclination.

[johnd]

I'm away from the office currently and so can't check directly, but my recollection is that short network disconnections are tolerated OK, but longer ones aren't.

[m77]

Hi Dalecoy.

I carried out your disconnection test exactly as you describe it and it did not re connect to WL.com when I simply plugged in the cable.

[dalecoy]

Hi Dalecoy.

I carried out your disconnection test exactly as you describe it and it did not re connect to WL.com when I simply plugged in the cable.

OK.  Thanks for doing the test.

I'm not sure that it makes a difference, but are you running the latest version of the WLIP Firmware?  Version 1.1.1

[m77]

It's 1.0.9.

I guess that is a download from online. Worth a go?

Any other ideas please?

[Beaudog]

You are on a network so I don't know if you can do it but if you could set the DHCP release time to say one hour that might cause it to reset.

[m77]

How do I do that please?