New to the forum, thank you for being here. Overview: WS-2902 problem with connection from module to router, the very first step. I have not seen this issue in this forum or elsewhere on web searches except in the customer ratings for the phone app. I wanted to share what I know, what has transpired with Ambient so far and provide some head's up for others who may be frustrated with a new Christmas present.
First step is to connect to the router. The app finds my router, I put in the password and after searching I get a "connect time out", module and app can't find the router so I can't proceed. Here are answers to some questions I know will be coming. Router is a Linksys WRT3200WCM dual-band. Yes I have turned off the 5Ghz band. No the router software doesn't show the module as available to link to. MAC filtering is OFF (thanks to others on forum for this advice). Yes my phone is connected to the router and shows only the 2.4Ghz as available.
Phone is a Galaxy S7. App picks up the router, correct name, automatically so I know its talking with router but not module. I've gone into phone and router to check and toggle settings off and no, nothing.
Back to the 1st paragraph where I mention the app ratings. Reading the ratings shows most connect ok but there are some people showing the same problem I am having, they give up and send station back. So I am assuming its not an isolated issue, not me. (I'm a bit more slow to give up I guess.)
Anyway, after 2 days and no holidays I call Ambient. Very helpful. The company says they are having problems with Galaxy phones and Linksys router combinations. Tech said they are working on firmware solutions but really don't know what is causing. I'm assuming they don't know what combination of phone and router since there are many, nor is it the phone or the router?
Ambient offered a work around, 2 additional pieces of hardware connected to the router and they will connect to the module so I can get the info to the web. I need to get to that since we will be using the information for managing our farm (spraying/wind and irrigation/rain).
That's all I know. If anyone here has figured it out that would be fantastic. If anyone who is about to send their Osprey back because of this issue I suggest you call Ambient tech support. Sounds like they would like to hear about other phone/router combinations so they can fix the problem long term.