Author Topic: Please Read: Temporary Support Contact Change  (Read 771 times)

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Offline parkernathan

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Please Read: Temporary Support Contact Change
« on: January 25, 2015, 07:46:43 PM »
Please read this. Temporary change in the way people need to contact me until the new support forms are in place. My WeatherBug inbox is being attacked heavily with spam. Even sent a virus to my inbox (although since I'm on a Mac, it didn't do any damage). So I've abandoned the inbox until the new support system is in place. I'll be getting a new inbox over there:

http://backyard.weatherbug.com/notes/Temporary_Support_Contact_Change?show=true
Nathan Parker

Visit my blog at http://weathertogether.net

Offline parkernathan

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Re: Please Read: Temporary Support Contact Change
« Reply #1 on: February 05, 2015, 06:16:20 PM »
The new Support Contact Forms have been rolled out on our Backyard Community. I've placed them in the same places the old links were to contact me. They are working, but there's a few visual kinks we need to iron out (right now when one submits the form, it takes you to a "cannot load page"). I'm having my colleague with more HTML experience clean them up for me to make them better before I make the official announcement on the Backyard Community. The contact forms use the exact same support ticket system that the rest of our tech support teams use, so it's much easier for us to track support issues and send requests across departments if need be. Sending emails from the Backyard Station's test page also get ingested into the system. They do integrate with mobile apps, so I am able to use them on-the-go as well.
Nathan Parker

Visit my blog at http://weathertogether.net

 

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