Topic: 1and1 FTP outage

[Cienega32]

If anyone is using 1And1 and wonders why they have a problem today, they dropped their FTP exchange about 9AM Pacific time. Just getting off the phone with them now 1230PST, they said "It might be a few more hours..."

[ALITTLEweird1]

This is nice. I just called them too. Still no update on when they think it may be back online. So much for working on my site.

[ALITTLEweird1]

This is kind of funny..

http://status.1and1.com/

[kray1000]

This is kind of funny..

http://status.1and1.com/

Says it was updated March 2, 2009.  No time, just a date.

I guess one check a day, a day ahead of time, is sufficient. 

Apparently, if it functions as a paperweight, it doesn't have to be operational.

[saratogaWX]

t's not all 1and1 that's affected .. my shared host there has been working fine all day.

The place to send complaints to is complaints@1and1.com

Their servers are generally reliable, however, when there are problems with the server you are assigned to, it may indeed that 24hrs to get things resolved.  It doesn't help that the very friendly but mostly ineffectual first-level support from overseas has no ability to directly contact the administrators based in their datacenters.  The administrators run on their own timescale and there is no escalation or feedback path.  Things will be fixed when they are fixed.  Sigh.

[Cienega32]

The way they were talking/hemming/hawing this afternoon, it almost sounded like some sort of catastrophic failure along the lines of Email, FTP - and I think she said 'system wide' for those aspects. I know it took a while to get thru due to volume of related calls (acording to the support gal).

The irony of it all for me is that 2 days ago I upgraded to their "Business" package, and initiated transfer on 2 other domain names I have... Never had any real problems (my 1st year) until now.  As always - 'just my luck'! 

The problem I have with their 1st level tech support is I usually get some very cute sounding Philippina chick.

I'm a sucker for very cute sounding Philippina chicks...

[Cienega32]

t's not all 1and1 that's affected .. my shared host there has been working fine all day.

First thing I did after I viewed my FTP logs was check you, knowing you use them. You were updating and seemingly w/out a problem and ended up calling them because of that!

[tomcj2]

very cute sounding Philippina chick.

"
in the early 70's I invited out a cute sounding credit bureau operator.  She was 5'8" in every direction