I agree it needs to be sent back. The more returns they get, the more likely the problems will be addressed.
Unfortunately, there are those who keep complaining, but also keep refusing to send the equipment back. A few get very militant and demanding, asking for "proof" that a repair will be made before they send anything in.
What's up with that? Why can't they just send it in, get it repaired/replaced/refunded, and get on with life?
A few years back Acurite had a legitimate problem with the 5n1 sensors and were replacing them liberally even those well out of warranty without ]requiring a return. Unfortunately it seems some started abusing that policy, so Acurite started asking for equipment to be returned for analysis.
I can't blame them for doing that.