NHKev, sorry for the trouble you've experienced with your Access. I'm glad you managed to sort it out.
Full disclosure, I'm a Product Manager with AcuRite. I hear what you're saying with the experience you had trying to get help from us, and I apologize for the delays. We're currently expanding our Support team to improve our response times, so if you know anyone in the Lake Geneva, Wisconsin area who is technically savvy, enjoys helping people, and hasn't already been convinced to move south to escape all this ice and snow, we'd love to speak with them.