Hello All,
I am a new member and have been doing an online search for some resolution to a problem we have been having with our WeatherLink connection. If there is a thread that discusses this issue I would be happy to review it.
Some details. We are a public elementary school who purchased a Davis Vantage Pro2 in August, 2014. We also purchased the Weatherlink software (v 6.0.3) and the IP data logger. We have updated the firmware for this model of the data logger to v 1.1.2. We have given the device a static IP on our network and an "exception" in the firewall. We use the logged data as part of some of our science and math classes as well as the real-time readings as part of morning meetings and to make decisions about outdoor recess in the winter.
Problem: In the past year, the system stops sending updates to the WeatherLink site and we are unable to detect the system on our network. My most recent attention to the problem finds that it will stay connected for 6-8 hours and then disappear. I can reconnect to the internet and download stored data to my laptop after powering down the console and rebooting. On occasion I have also had to reinstall the firmware update.
Tech support has struggled to troubleshoot the issue and are suggesting that some other system on our network may be interfering with it or to send it in for repair.
Before we spend $150+ to send and repair I was hoping someone might have had experienced the issue and found a solution.
Thank you in advance for your time and thoughts.