Your frustration is shared. However it’s only been 6 days since Sean and his little team of minutemen(women) have even started looking for the swamp drain. I for one am really encouraged that initiative is being taken proactively. It’s more than I’ve seen for a very long time. (Sean/Ben, if you’re listening, we greatly appreciate your efforts and will help in any way you need us.)
Proactively? if you say so. funny how we have endured months of these outages - what were they Proactively doing then?
I'm glad there is an "announced" team in place to try and fix all these issues. However, why did it take so long (months) for someone from WU to actually acknowledge users issues and concerns and "setup" a way to try to resolve these issues. Surely Major Incidents should be managed higher up the chain of command and get things in motion. Yet we seen hardly any indication WU was actually doing anything.
Seriously the buck lies at IBM and WU's feet, My guess is the support and administration teams were either not technical enough to keep the clogs turning smoothly or daily checks/procedures and monitors were not followed to the letter, resulting in failures which impacted on all services to the extent someone high up got involved.
I wonder if they will learn by their mistakes? History tells us, Humans always have short memories