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Weather Software => WeatherLink/weatherlink.com by Davis Instruments => Topic started by: casacota on July 11, 2019, 06:44:42 AM

Title: 6 stations on the same WL account - most disappeared from the WL map
Post by: casacota on July 11, 2019, 06:44:42 AM
I had until now 5 reporting stations at www.weatherlink.com
Since I added a new one (WLIP) in order to replace the only one working via WL-USB/Windows PC, all of the stations (at different geographic locations of course) except one under my account (since I manage all of these) have disappeared from the WL map. Emails to Davis support remain unanswered...
Is this a move to have only one station per account? If yes, how to remove the stations from the account? An email regarding this question also without answer.
Davis, quo vadis?
Title: Re: 6 stations on the same WL account - most disappeared from the WL map
Post by: johnd on July 11, 2019, 07:36:19 AM
I do suspect that Davis support is short-staffed at present and it may well be vacation time at present?

There is no proposal for one station per account - accounts are automatically multi-station. The change that did happen a while back is one station per subscription, but that's something different - free (non-Pro) stations are still most definitely there as are multi-subscription accounts.
Title: Re: 6 stations on the same WL account - most disappeared from the WL map
Post by: casacota on July 11, 2019, 07:40:03 AM
I do suspect that Davis support is short-staffed at present and it may well be vacation time at present?

There is no proposal for one station per account - accounts are automatically multi-station. The change that did happen a while back is one station per subscription, but that's something different - free (non-Pro) stations are still most definitely there as are multi-subscription accounts.

Thanks johnd! I'll wait. But the disparition of all stations except one is very strange!
Title: Re: 6 stations on the same WL account - most disappeared from the WL map
Post by: casacota on July 11, 2019, 07:58:47 PM
Well, the WL-USB station was as requested deleted by the Davisnet staff, and all other stations are now appearing correctly on the map. So probably having more than 5 stations on the same account is an issue, intentionally or not.
Title: Re: 6 stations on the same WL account - most disappeared from the WL map
Post by: Mattk on July 11, 2019, 10:13:06 PM
....There is no proposal for one station per account - accounts are automatically multi-station...

Am I reading that right ?? Where did that idea come from?? I have multiple accounts, some with 1 station per account, some with several stations per account. Are you implying Davis will not allow one station per account? or several accounts with a single station in each?
Title: Re: 6 stations on the same WL account - most disappeared from the WL map
Post by: johnd on July 12, 2019, 03:15:53 AM
....There is no proposal for one station per account - accounts are automatically multi-station...

Am I reading that right ?? Where did that idea come from??

About 3 posts up from casacota. But as I say it's simply not true. There are no limits to the number of stations per account - we have one account with 30 or more stations reporting to it (too many to easily count).
Title: Re: 6 stations on the same WL account - most disappeared from the WL map
Post by: Mattk on July 12, 2019, 03:29:10 AM
....There is no proposal for one station per account - accounts are automatically multi-station...

Am I reading that right ?? Where did that idea come from??

About 3 posts up from casacota. But as I say it's simply not true. There are no limits to the number of stations per account - we have one account with 30 or more stations reporting to it (too many to easily count).

Roger that, I agree
Title: Re: 6 stations on the same WL account - most disappeared from the WL map
Post by: casacota on July 12, 2019, 07:00:31 PM
I got an answer from Davis regarding the disappeared stations: it was due to network issues.

Quote
We have been experiencing a network issue causing this problem. A solution should be pushed by late today. Sorry for the inconvenience!
Title: Re: 6 stations on the same WL account - most disappeared from the WL map
Post by: havtrail on July 13, 2019, 09:18:57 AM
Aha!